Deliveries and Returns

UK DELIVERIES

FREE standard UK delivery (Royal Mail 2nd Class) will be applied to all orders over £25. Please note that your basket contents must amount to £25 in value once a discount code has been applied to qualify for free UK delivery.

No discount code is required to activate free delivery but please note this offer is restricted to private customers and cannot be applied to any wholesale orders. 

We ship UK orders within 1-3 working days after an order is placed. All standard deliveries will be sent via Hermes courier and can usually be expected within 2-4 business days.

Wholesale or high value orders will be sent with Hermes on either a 48hr or overnight service. Tracking details will be sent to you once your order has been despatched. 

You will receive a despatch confirmation email once your order leaves us. If you need your candles urgently please get in touch prior to ordering and we’ll do our best to accommodate.

PROMOTIONAL CODES

Promotional codes may be issued from time to time. They can be applied to all private orders, regardless of value. 

Exclusions may apply to some promotions.

REFUNDS & RETURNS

We hope that you’ll be thrilled with your candles when they arrive but if anything isn’t right we are on hand to help. Contact us on support@hollyblueholt.co.uk  for assistance and we’ll get back to you promptly.

We take every care to ensure your candles are properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery. We sadly cannot refund or replace candles that have been used. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition,  damaged or missing parts for reasons not due to our error cannot be accepted for return.

You are welcome to exchange your unused product for another candle of the same size and price within 30 days of purchase. The buyer is responsible for the delivery cost on all returned items.

To return your product, please contact us for address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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